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Cisco Advanced Call Center Routing Services
Advanced Call Center Routing Services is an application package on the Cisco Network
Applications Manager (NAM) for Service Providers. NAM Advanced Services allows Service
Providers to offer advanced Intelligent Network (IN) features capabilities to a
broad market of business customers. The features include dynamic call allocation,
network-based prompting and queuing and Web-based end-customer call control and
reporting.
Cisco Hosted ICM Software
The NAM allows a Service Provider to host Cisco ICM software in the network and
offer managed services with the same capabilities as customer premise-based ICM
software. Cisco NAM is integrated with all major-vendor ACD products, including
both premises-based ACDs and central office-based ACDs such as the Nortel DMS-100.
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