Cisco: Unified Contact Center Enterprise
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Cisco Callback Option
Benchmarks for most Contact Centers include ensuring the highest level of customer
satisfaction, controlling costs, and improving customer satisfaction.
Cisco E-Mail Manager Unity Integration Option
The Cisco E-Mail Manager Unity Integration extends Cisco E-Mails Manager's management
of email messages to voicemail and fax messages.
Cisco IP Queue Manager
The Cisco IP Queue Manager (IP QM) is an intelligent, IP-based, call-treatment and
routing solution that provides powerful call-treatment options as part of the Cisco
IP Contact Center (IPCC) solution.
Cisco IPCC Web Option
Cisco Intelligent Contact Management (ICM) software transforms a conventional call
center enterprise into a multimedia contact center.
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