Mission Valley Resort
The Mission Valley Resort has been utilizing ATEL Communications for the past 4-years
in servicing our hotel for Telecommunications, PBX Systems and Voice & Internet
Services.
ATEL has been responsive and professional in handling our past and current needs.
Our Account Manager - Dave Sugino has provided us with excellent support and follows
up with us in addressing all our Telecommunications, Systems & Network needs.
ATEL also provided us a free Telco/Carrier Audit and identified services and higher
costs that we eliminated upon their recommendations.
We are happy with the overall high level of services and their Customer Service
& Tech support provided for us - 24/7/365.
I would be happy to recommend ATEL Hospitality Communications for any of their services.
Sincerely,
Mike Hensley
General Manager
Douglas Wilson Companies
On April 29, 2011, I called Atel Communications to see if there is a possibility
of a service technician coming out to the downtown San Diego law offices of Hervey
& Wood and moving the existing Toshiba Telephone System to a different suite,
suite 600. This was a last minute job that needed special care and attention, and
left the client a little panicky. I spoke to Kathy Stigall, and although she was
unable to accommodate me on that day due to such a short notice, she worked her
magic and had a technician, Monty, available to come out first thing Saturday April
30, 2011 @ 8am! Saturday morning Monty showed up @ 8 am ready to do the work. I
quickly showed Monty what needed to be done and he said "no problem we can have
this done fast and pain free", and I let him go on. I have to take a minute and
speak about Monty and his approach and service.
I could probably write a whole paragraph but I am going to sum it up in couple of
key points. Monty showed up on time, was compassionate towards our issue, showed
empathy and on top of all that, he got the job done in less time than originally
quoted, amazing! He knew exactly how to handle it, and how important it is for the
client to be fully operational when he leaves and he did it!
Just a great job, Monty. Not only that, but on the following Tuesday the client
had an issue with the AT&T and could not get the phone to ring, so I reached
out to Kathy again, explained the situation and asked for Monty to come back that
day to help us out again. She said she would try and do it but Monty was pretty
booked up. Later on that afternoon Monty just showed up and in 15 min everything
was working!
So after everything was complete and the client was up and running, I can say that
I was extremely pleased with the Atel Communications and the way they've handled
the job. They listened to our problem, built a rapport with me, they understood
the importance of the issue, and last but not least they were compassionate and
they got the job done!
Thank you Atel Communications!
Amir H.
IT System Administrator
S R Green & Associates
I have found working with your staff the BEST of any interconnect with whom I currently
work. This would include but not necessarily be in this order, Steve Anderson, Barry,
Kathy and Carson.
They have been most affable and cooperative and I really enjoy working with them.
Steve
Tridea Partners
ATEL Communications,
Monte was great (our experience with Daryl has always been great as well). You've
got a talented and very personable team there at ATEL and have always been flexible
with scheduling (even when our planning is a bit lacking). Thanks for your help
with the office move.
Andy Collins
City of Chula Vista
ATEL Communications,
Just want to let you know that it was a pleasure working with Skylar today. I appreciate
your flexibility, and Skylar's ability to adapt to the last minute changes. He was
helpful in coming up with a solution that worked for all involved.
W. Scott Bernard
Operations & Telecommunications Manager
Comfort Inn I-805 Naval Base
ATEL Communications,
I just wanted to take a moment to write and let you know how much I appreciate our
ATEL technician, Philip. He is always very attention to detail oriented, thorough,
friendly and professional every time he provides services for our hotel. I cannot
express enough how great his quality of work, and knowledge he has about our systems.
I can count on him to get the job done and get it done right the first time. He
deserves recognition for a job well done!
Monika Ganshorn
General Manager
DCLA of La Jolla
ATEL Communications,
We are very happy with our phone system and the service and support Atel has given
us.
Paul Bettencourt
Chief Of Information Technology
Anthony's Fish Grotto
ATEL Communications,
Thanks to everyone who helped make our move as trouble free as possible.
Wayne and Tim did a great job getting our offices ready with a superior wiring job,
moving our computers, and also working with me all this week getting everyone up,
installed, and running again.
Barry, Darryl, and the entire ATEL team did a great job with our voice, data and
telephone system setup and installation.
Thanks again to everyone for their patience and assistance with this major project.
Andrew Aiello-Hauser
Director of Marketing / Information Technology
Autogenomics
ATEL Communications,
Hi this is Richard Kirtz the Network Administrator from AutoGenomics. Thank you
so much for all your efforts and training for our new phone system. The installation
was a smooth process from beginning to end. It was a pleasure doing business with
you. Working with your team was a joy.
Thank You for your time and patience.
Richard Kirtz
IT Guy
Hensel Phelps Construction
ATEL Communications,
Man you guys are awesome - great job!!!
San Diego General and Vascular
Surgeons Medical Group, Inc.
ATEL Communications,
I want to thank you and your team for the hard work on the phone system. Everything
went smoothly, and I couldn't be happier. The assistant property manager told me
we were one of the few suites who didn't have problems with the phones, and I don't
think that's an accident. I will definitely recommend you guys to anyone else who
is moving here.
Thanks again for all the hard work.
Lori Kinser
Office Manager
PsyCare Inc.
ATEL Communications,
I just wanted to comment about your technicians work on the day of our move to Carmel
Valley. Per Amy Simmons who was onsite, commented that your technician did an outstanding
job with the phone system set-up. I'm sure that he saw that it was a very hectic
and chaotic move for us. When I had forgotten to include the layout for the credit
card outlet and fax outlet, Amy just approached him and asked if he could cable
for the 2 and he said, "no problem". He was very kind and helpful and we appreciate
his hard work and cooperation during the move.
Ellyn Jotie
Operations Administrator
Intergulf Development Corp.
ATEL Communications,
I appreciate your hard work to make my telecommunications equipment and services
run smoothly. It is nice to have one company to call regarding my phones and phone
company. Your customer service is very good.
I would recommend your company to any business that wants a professional Telephone
Management Company. With all the mergers and changes to the communications industry,
it is nice to have a company like ATEL, who has been in San Diego for 20 years.
David Hong
Controller
Cornerstone
ATEL Communications,
Let me compliment you on the cabling work ATEL has done so far. Very nice.
Jim
TCF Holdings
ATEL Communications,
It is complete. You guys could not have made the implementation any easier. I have
known your technician for a long time and he is the greatest. I went with you guys
based on our terrific history together and this project proves once again that you
put my needs first and sold me a product that is already growing with our business.
Feel free to use me as a reference for your services as well as for this NEC product.
I am so glad I have you guys to turn to when I need help with the phones. You respond
so fast it is like having someone on staff to handle all my telephony needs.
Bob
BBBS Inc.
ATEL Communications,
I would like to take a moment to tell you what a wonderful and talented employee
you have. Being a CEO of a company myself, I know how rare it is to find an employee
that has such a strong work ethic and is also polite and knowledgeable in their
field.
Your technician went to great lengths to get the job done and done well. There was
never a moment of wasted time. I will have no problem recommending ATEL to others
I come in contact with.
Leah M. Thiss
CEO
Global Information Technologies
ATEL Communications,
Thank you for providing such a high quality and timely product. We are totally impressed.
As you know, I am a little lost regarding my many phone lines and DSL. Putting our
system together was not an elementary task. And since Physicians take no prisonersand
simply "expect" twenty-four-seven, we were in a scary situation.
Troy has informed me that your people have been very exceptional at returning calls
and problem solving. We have not experienced a single difficulty on your end, but
I did omit giving you an important 800 number and the issue was quickly resolved.
Thanks again for the quality product you offer and the saving it will bring to GIT.
Looking forward to a long and mutually beneficial relationship.
Richard Bonelli
Director of Operations, GIT.
Redlake
ATEL Communications,
Our experience with ATEL Communications was superb. Each person was very courteous,
patient, and knowledgeable. ATEL provided training for all of our employees, including
a session at a later date to accommodate the changing schedule of our employees.
Each question was answered to the satisfaction of each employee. We are very pleased
with our new phone system and especially with the exceptional service that comes
with it.
David Love
Project Manager
FirstlineMerchant
ATEL Communications,
Your technician did a great job connecting our phone lines to our new office.
Thanks, Bill