Call Analyst by TriVium Systems is a call tracking and management solution that
allows small-to-mid-sized businesses to track and analyze telephone traffic, help
users spot excess usage problems and provide opportunities for operational improvements.
CallAnalyst Features
- Extensive textual and graphical reporting on various telecom activities
- Automate reports to be printed or emailed
- Sends out alerts & notifications (emails / screen pop) based on various call
patterns
- Extensive fraud alert mechanism
- 9-1-1 Call Notification; Support for E9-1-1
- Time Billing and Client Billing capabilities
- Analysis of trunk traffic
- Tool to analyze the results of various advertising campaigns
- Break down the phone bill across different locations, departments, clients or groups
- Web based reporting capabilities
CallAnalyst Benefits
- Manage your telecom costs
- Cut cost by optimizing your trunks and extensions
- Cut cost by optimizing your staff by knowing the call volume
- Improve your customer service by making sure you have enough trunks to take the
calls
- Track Employee Productivity by viewing their detailed call information
- Track Advertising Spend Effectiveness to protect your investment
- Track Market demand for various product lines
- Enhance the security by preventing fraudulent activities and supporting E9-1-1
- Automate your billing back
- Reduces your overheads and Total Cost of Ownership if you have multiple locations
with installation of one server at the main location
Product Support
- Supports most of the phone systems in the market
- Supports multiple locations / PBX's with one server
- Supports heterogeneous environment of phone systems
Call recording is a valuable tool to help businesses improve customer service, increase
agent productivity and meet legal, training & security requirements. SonicView
is a real-time, flexible call recording tool, allowing agents the ability to annotate
and tag calls for review if needed. Supervisors can easily search and review specific
agent recordings. SonicView provides flexible mixed-mode (automatic and on-demand)
recording options based on department or agent needs.
SonicView Features
- Intuitive and easy to use application
- Interface to manage and organize recordings
- Effective search and replay criteria
- Supervisor and Agent Access
- Call Annotation
- Bookmark and slice recordings
- Built-in speed and volume control
- Tamper proof recording and storage
- Email recordings
- Agent Evaluation and Scoring module
SonicView Benefits
- Cost effective solution to record Digital, Analog and IP stations and Analog trunks
- Easy to install and use
- Helps businesses with Quality monitoring & training, compliance and security
needs.
- Provides proof of call with the call details.
- Provides investment protection by having the option of starting small and growing
on a need basis
Product Support
- Supports most of the digital phones
- Supports Analog CO trunks
- Supports IP phones via universal adapters
CallAnalystSonic offers best of both call reporting and call recording. The solution
offers all the advanced Business Productivity applications offered by CallAnalyst
product and records calls on PRI trunks. This unified application helps you with
just one application and server cutting your maintenance, training needs and hence
the total cost of ownership.
CallAnalystSonic Features
- Intuitive and easy to use application
- Extensive Search criteria for recordings
- Full / Selective recording of calls
- Click to play recordings from pdf reports
- Email recordings as .wav or as a link
- Trunk Traffic Analysis
- Automate reports to be printed or emailed
- Sends out alerts & notifications (emails / screen pop) based on various call
patterns
- Extensive fraud alert mechanism
- 9-1-1 Call Notification; Support for E9-1-1
- Tool to analyze the results of various advertising campaigns
- Break down the phone bill across different locations, departments, clients or groups
CallAnalystSonic Benefits
- One application and server for call reporting and call recording – reduces the overheads
and the total cost of ownership
- Business Productivity tool to help organizations to cut cost, increase productivity,
improve customer service and quality, comply with regulations and enhance security.
- Supports all phone systems thereby providing you investment protection
Product Support
- Supports PRI trunk side recording
- Supports all phone systems
- Supports heterogeneous environment of switches.