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The Many Benefits of Hosted Phones

May 19th, 2017 by admin

With so many features available through hosted phone systems, we understand that some people are torn. On the one hand, additional features provide more tools for improving productivity, while on the other hand they require more training and can lead to more complicated processes. Still, we believe that...
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Tags: cloud phone systems, cloud solutions, phone system, cloud hosting, hosted systems,

Posted in: Cloud Computing (Hosting & Colocation), Phone System, Products,

AT&T Small Business Solutions

October 14th, 2013 by admin

Atel Communications is proud to announce the addition of AT&T Small Business Solutions to its corporate telecommunications portfolio. AT&T Small Business Solutions offer cloud computing services, which allow employees more access to company servers and databases. Further, Atel customers taking...
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Posted in: Broadband, Business Phone Systems, Business Solutions, Cloud Computing (Hosting & Colocation), Communications, Home Office Solutions, IT Solutions, Mobile Phones & Wireless Data, Phone System, Technology, Telecommunications,

How Does a Cloud-Based Phone System Work?

October 9th, 2013 by admin

From its humble beginnings in the 1870’s, the wire-line communications system is credited to Alexander Graham Bell’s conversion of the telegraph to a telephone. Since that time, virtually all telephone systems in place have utilized wire-lines, microwave, satellite and more recently, cell-sites. With...
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Posted in: Business Phone Systems, Business Solutions, Cloud Computing (Hosting & Colocation), Communications, Phone System, Technology, Telecommunications,

Mobile Office Workers

September 19th, 2013 by admin

Does your company need office desks, office computers and office phones for some outside sales employees? When they're on their office phone they're talking to someone in another location so are they better off out in the field on a cell phone remote or at a desk stuck in one place? This is a tough...
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Tags: Atel, ATEL Communications, business phone service, telecommunications,

Posted in: Business Phone Systems, Mobile Phones & Wireless Data, Phone System, Technology, Telecommunications,

Hosted Cloud Phones vs. Premise Based Phone System

September 16th, 2013 by admin

I met with a medical design and development company that is relocating and wishing to upgrade their phone system. During the discovery phase we learned that the new office only has one Cat5e cable to each location and due to the environment they will not be adding any additional cable. For this reason...
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Posted in: Business Phone Systems, Business Solutions, Cloud Computing (Hosting & Colocation), Communications, Hosted System, Phone System, Technology, Telecommunications, VoIP,

How To Select A Call Center Service

September 11th, 2013 by admin

In the small and medium sized business realm, outbound phone rooms and inbound call centers are not just for toner sales or mail order catalogue companies. Any business that has one or more employees that spend most of their day on the phone talking to customers or prospects has a "call" or "contact...
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Posted in: Business Phone Systems, Business Solutions, Communications, Hosted System, Phone System, Telecommunications,

SV 8100 Solution for 2 Location Customer

September 6th, 2013 by admin

Yesterday I was out at an account presenting a two site SV8100 network solution to replace older systems. The topic of telephony lifecycle was one of the many we discussed but the concept of voice systems even having a lifecycle still seem to be misunderstood by customers. This account has two locations...
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Posted in: Business Phone Systems, Business Solutions, Phone System, Technology, Telecommunications, VoIP,

ATEL's Superior Customer Care

September 29th, 2010 by admin

Our customer was having a terrible experience with a Hosted System from 8X8.  They had the system for a year and it never worked.  They had outages and dropped calls.  8X8 tried tied to fix it and all they did was cost our customer time and money.  They replaced the router and that did not help.  They...
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Tags: 8x8, Allworx, Atel, cable, customer service, fix, home, hosted system, install, IP, phone, PRI, remote, replaced, T1, telecommunications,

Posted in: Hosted System, IP, Phone System, PRI T1, Web/Tech,