March 20th, 2012 by admin
Many
ATEL customers already have or are considering the NEC Univerge SV8100 phone system.
Below is a video that simply shows how the unified communications "presence" feature works.
When watching the video be sure and click the "full screen" icon in the lower right-hand corner.
What's "Presence"?
When I first started selling business office phone systems 30 years ago, the phone on your desk helped you make and receive phone calls.
Today the desk phone is a "unified communications" device that is integral to the idea that all your customers and employees can experience "single call resolution" because between 8am and 5pm all "on the clock" employees can be found and contacted no matter where they are in or out of your office.
"Presence" is the knowledge of where all your employees are at any given time and what their "status" is (can they take a call to help a customer or prospect.) When a modern UC enabled phone system can report the "presence" (or availability) of an out-of-the-office employee to take a customer call and then connect that available employee to the customer via smart-phone or home-office phone, presence is enabling that business owner to sell more without having to hire more!
"Single call resolution" via phone call, instant message, or conference call ensures that your customer issues and sales opportunities are handled both efficiently and profitably. It is a voice and data convergence technology that works by integrating your phone system with your computer network.
Get "Unified Communications" Working on Your Office Phone System
If you're not using the unified communications (AKA "UC") features like "presence" on your phone system give ATEL a call.
We can show you how the UC features you've already purchased work or we can propose a road map to inexpensively migrate your business into the UC features like the presence that you need to beat your competitors.
Watch the Video of "Presence" in Action
Click the "full screen" icon in the bottom right corner to see video details.
Posted in: Convergence, Unified Communication
