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Zoom Phone, a Cloud Phone System, Provides Benefits for Your Business

March 8th, 2021 by admin

A man working from home using his laptop

Whether your business is operating with a Work-From-Home model or in the office, having communication and collaboration tools will make a significant difference. At ATEL Communications, we understand the need for a Unified Communications solution that will empower your employees, whether at home or in the office. We offer Zoom Phone, a modern cloud system that features centralized management and is highly secure and reliable.

Zoom Phone Features

The Zoom phone comes loaded with features, including a single unified app for video, voice, messaging, and meetings. Additional features include:

  • Intelligent Call Routing & Management - Calls can be efficiently connected with intelligent call routing capabilities.
  • Auto Attendant / IVR - Administrative Assistants can create automated attendants with easy-to-use call routing wizards.
  • Voicemails and Call History - View call history, listen to or read transcribed voicemails and return calls directly from the app.
  • Caller ID and Personas - You can change the phone number or persona to represent the type of call you are making.
  • Call Recording - Preserve and review phone conversations with on-demand call recording.
  • Shared Line Appearance / Delegation - Easily see calls placed on hold and select them to answer.

A modern phone system can revolutionize your business by streamlining many procedures. Admins can be more efficient by effectively routing calls, and integrated directories make calling a coworker easier by just searching for their name. Additionally, the app allows employees working from home or traveling to receive and make phone calls. The configurable caller ID will enable them to customize their displayed phone number and name when making phone calls.

With the potential of some employees moving back to the office while others remain remote, having the flexibility with your phone system to support either location is incredibly beneficial. Contact us today to learn more about Zoom Phone and how it can help propel your business's growth.

Posted in: Business Solutions



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