GREATER RESPONSIVENESS
UNIVERGE BLUE® ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact center services.
- Highly flexible solution including easy deployment for remote / home workers.
- Scalable from the smallest call-centric teams to large omni-channel environments.
- Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
- Reduces response time and improves service quality along with caller and agent experiences.
- Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.
INCREASED CONTROL
Real-time monitoring and permission-based activity reports brings transparency to agent and contact center performance.
- Highly flexible solution including easy deployment for remote / home workers.
- Scalable from the smallest call-centric teams to large omni-channel environments.
- Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
- Reduces response time and improves service quality along with caller and agent experiences.
- Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.
EFFICIENT HANDLING
Using advanced skill-based routing with automatic call distribution (ACD), callers are directed to the next available agent and the most suitably trained agent available.
- Highly flexible solution including easy deployment for remote / home workers.
- Scalable from the smallest call-centric teams to large omni-channel environments.
- Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
- Reduces response time and improves service quality along with caller and agent experiences.
- Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.
TAILORED SERVICES
UNIVERGE BLUE® ENGAGE offers a broad set of services to streamline the caller experiences and ensure service and staffing levels are sustained.
- Highly flexible solution including easy deployment for remote / home workers.
- Scalable from the smallest call-centric teams to large omni-channel environments.
- Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
- Reduces response time and improves service quality along with caller and agent experiences.
- Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.
STRESS-FREE CLOUD EXPERIENCE
SECURITY
Advanced protection against malware, viruses, phishing, and hackers
SUPPORT
24/7 support from live experts EVERY time you call
COMPLIANCE
Built to help healthcare, legal services and financial firms stay compliant
RELIABILITY
Ready when you are, whether you’re in the office or working remotely
SCALABILITY
30+ integrated apps that are easy to add as your business grows