Career Opportunities

Technician - VoIP Engineer

We are seeking an experienced VoIP Engineer to join our team! This is a great opportunity with a dynamic, growing Interconnect located in San Diego.

In this role you will be responsible for providing NEC Telephone & Voicemail, CCTV, Access Control, Paging systems support and assistance. You will play a key role in the day-to-day operations, requiring demonstrated troubleshooting ability. This position requires a quick study with a strong work ethic.

Job Types: Full-time / Part-time

Pay: $20.00 - $25.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program

Schedule

• 8 hour shift
• Monday to Friday

Supplemental Pay Types

• Bonus pay

Able to Commute / Relocate

• San Diego, CA 92121: Reliably commute or planning to relocate before starting work (Required)

Experience

• VoIP: 1 year (Required)
• Routing protocols: 1 year (Preferred)
• Operating systems: 1 year (Preferred)
• Computer networking: 1 year (Preferred)

Knowledge/Skills/Abilities and Qualifications:

• Expert VOIP troubleshooting/understanding
• Experience in PC including general networking and troubleshooting skills
• Strong understanding of IP troubleshooting
• Strong logic and critical thinking skills
• Willingness to Learn
• Be respectful and courteous to customers and fellow employees
• Self-motivated, efficient and able to adapt to a variety of situations as they arise
• Self-starter who is able to work effectively without regularly needing to be told what to do
• Customer service orientation with the ability to work with customers and co-workers
• Experience pulling and terminating cable and performing punch downs would be helpful

Responsibilities/Duties:

• Provide technical support over the phone and remote sessions
• Effectively communicates complex issues to higher-level specialists for resolution
• Visit Customer premises for Service calls
• Install, Program, and Troubleshoot NEC Telephone & Voicemail systems
• Maintain and Customize CCTV and Access Control systems
• Pull, Terminate, and Repair CAT5e, CAT6, CATV, RG6, Composite, Fiber cabling
• On Call rotation availability for after-hours emergencies

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