Allworx
Allworx® Verge™ IP Phones A New Class of Mobile-First Business Phones
Allworx Verge™ is a new class of mobile-first business phones that are designed for today's workforce. Verge's high-end business phone features and HD audio complement your mobile experience.
Allworx Verge Mobility Integration Features
- Real-time sharing of contacts across mobile devices (via Reach), Outlook (via Interact Professional), and Verge IP phone.
- Instant handoff of active calls to and from your mobile device and Verge IP phone (via Reach).
- Remote control of Verge IP phone using your mobile device (via Reach).
Allworx Verge 9312
- 12 self-labeling programmable buttons.
- Contextual soft keys.
- 4.3" color display.
- Bluetooth wireless support.
- Full duplex speaker phone.
- HD audio.
- Gigabit Ethernet.
- Integrated network switch.
- Power over Ethernet (PoE).
- Verge 9318Ex Expander support.
Allworx Verge 9308
- 8 self-labeling programmable buttons.
- Contextual soft keys.
- 3.5" color display.
- Full duplex speaker phone.
- HD audio.
- Gigabit Ethernet.
- Integrated network switch.
- Power over Ethernet (PoE).
Allworx Verge 9318Ex Expander
- 18 self-labeling programmable buttons.
- 4.3" color display.
- Add up to three units to a Verge 9312 IP phone.
Allworx 9224 with Three Tx 92/24 Expanders
- 24 programmable function buttons
- 192x64 pixel backlit display
- Add up to three Tx 92/24 Expanders
Allworx 9212L
- 12 programmable function buttons
- 192x64 pixel backlit display
Allworx 9204 & 9204G
- Four programmable function buttons
- 192x64 pixel backlit display
- Built-in Gigabit Ethernet for 9204G
Allworx 9202E
- Two call appearance buttons
- 128x36 pixel display
Allworx Verge IP Phone Series User Guide »
Programmable Function Buttons
We believe your business phone should work the way you like to use it. Use the Programmable Function Buttons to customize your individual phone.
Contact – Speed dial your favorite personal contacts or colleagues in the corporate directory. For colleagues who are also in the Allworx system, you can see their presence setting and real-time call status (active call, active ringing, or do not disturb).
ACD Appearance – Used by call center agents to receive incoming calls into their assigned ACD queues. They can also use this button to log in/out and update temporary status (e.g., break, lunch). This feature requires an Allworx Automatic Call Distribution (ACD) software license key.
Call Supervision – Allows supervisors to participate in any agent calls in three possible modes — silent (just listening), whisper (only the agent can hear the supervisor), or barging (supervisor can join the active ongoing conversation).
Emergency Alert Monitoring – Flashes alternating red and amber colors when 911 is dialed within the Allworx system. It also indicates the extension from which the call is made so you can direct the emergency crew to the exact location.
Hot Desking – Great for shared or temporary work spaces where users must share the same Allworx IP phone. Once a user logs in with a unique extension and pin, that shared Allworx IP phone automatically becomes his/her unique extension.
Park Monitor – Allows you to monitor parked calls that are waiting to be answered. If you have a multi-site configuration set up, you can monitor parked calls on other Allworx sites as well.
Queue Alarm – Alerts agents when callers in a specific queue have exceeded a specified wait time and/or a specified number of callers are waiting in that queue. This feature requires an Allworx Automatic Call Distribution (ACD) software license key.
Shared Call Appearance – Useful when you want to share a line(s) among multiple users. Do you and your colleagues want to be able to say "Hi, there is a call for you on line one"? It can be easily set up in an Allworx system.
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