Contact Center for Business
Implementing a multimedia contact center solution does not need to be a complex and expensive project. Whether you require a simple phone support helpdesk or a sophisticated multimedia solution that can cope efficiently with large numbers of inbound and outbound contacts, by email, fax, web chat, SMS or phone, our Contact Center Solution has the flexibility to meet your business and budget requirements from as little as 10+ seats. Deployed by over 4000 organizations across the world, Communications Center is one of the most popular contact center solutions available today.
A better way to look after your customers – at the right price
Improving customer loyalty could be as simple as implementing an omni-channel contact center solution. It might also be significantly cheaper than any other business initiative you're considering.
You'll make customers happier with less waiting, less frustration and less dissatisfaction, whether you have a simple phone support helpdesk or a sophisticated multi-channel call center. And your agents will have what they need to be more helpful, more efficient and more motivated.
To meet customer demands for service anytime, anywhere, anyhow, contact centers need the capabilities of a sophisticated omni-channel contact center but at a fraction of the cost.
Our business solution is a modular solution comprising multimedia contact center, attendant operator console, IVR, call recording, quality monitoring and a range of additional components and integration tools, so you can add functionality as requirements and budget dictate.
Our business solutions works on Avaya, Cisco, NEC and Microsoft.
Benefits
- Easy to use and implement
- Answer more calls in less time, increasing productivity
- Reduce agent attrition by providing the tools they need to achieve targets, reducing stress
- Optimize staff resources through comprehensive reporting and automation
- Achieve first contact resolution through intelligent routing to the most skilled agent
- Improve customer satisfaction through real-time interaction monitoring and coaching
- Offer customers their choice of communication method and ensure service is consistent across all channels, while giving agents variety
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